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Explaining CanadaHelps to Your Donors

Many charities will include a brief explanation of CanadaHelps on their website along with the Donate Now! button so donors understand how their donations are processed. This is helpful because donations made through our website are charged to credit cards by CanadaHelps, and some will not recognize us on their statement.
 
You know your donors best and what type of information they might want about CanadaHelps, but here are a few suggestions:

  • Explain that CanadaHelps is a registered charity that processes secure, online donations on behalf of Canada’s 83,000+ registered charitable organizations.

  • Clearly and openly communication that CanadaHelps assesses a 3% transaction fee on each donation. This amount is deducted before the donation is sent to the charity, and covers all credit card merchant rates, transaction fees, banking costs, receipting, reconciliation and disbursement. Make sure to emphasize that CanadaHelps does not profit from this fee.

  • Include a link to the donor FAQ section on CanadaHelps.

  • Remind donors that their credit cards will be charged by CanadaHelps.

  • Emphasize the safety and security of the CanadaHelps site. Provide a link to our Privacy and Security Policies.

  • Outline the process of giving online through CanadaHelps. Let donors know that within minutes of making a donation, they will receive an official electronic tax receipt by email. View our web demo of the CanadaHelps donation process here.

 

Prepared Paragraphs about CanadaHelps

Below are a few prepared paragraphs that you can include directly on your donations page, depending on the amount of text you have room for and what information you would like to share.

  • CanadaHelps is a registered charity (charitable number 896568417RR0001) with a mission to provide secure, low-cost online donation technology to donors and the Canadian charities they support.

  • CanadaHelps assesses a 3% fee from each donation made through CanadaHelps.org. This 3% includes the costs of processing the transaction itself including credit card fees, banking fees, reconciliation and receipting costs. This is a modest fee for the services that CanadaHelps provides.

  • CanadaHelps recognizes that privacy and security are important issues for both donors and charities and as such is committed to ensuring a safe experience when using CanadaHelps.org. You can review the measures that CanadaHelps takes to protect your security and privacy online here.

  • Because CanadaHelps processes the donations before sending the funds to our organization, your credit card will be charged by CanadaHelps.

  • By donating online through CanadaHelps, you are helping our organization reduce the administrative costs of manually processing and receipting donations.