Understanding the CanadaHelps Donation Process
It is important for you to understand the CanadaHelps donation process so you can explain it to your supporters and donors.
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The donor chooses a charity either by linking through your Donate Now! button, searching on CanadaHelps, or through another Donation Source (i.e. Charity Gift Card, GivingPages, etc.)
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The donation gets processed on CanadaHelps.org. The donor goes through the full donation process on CanadaHelps.
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The donor receives confirmation of the donation and a tax receipt.
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The charity receives notification of the donation by email.
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Donor recognition: the charity should log in to their CanadaHelps account once they receive notification of the donation to make sure that they recognize the donor in a timely way, and to fill any donor requests (i.e. card requests.)
This demo shows you exactly what a donor goes through when making a donation to your charity by clicking the Donate Now! button on your organization's homepage:
